Los Angeles Customer Service | Customer Service | Refreshment Solutions | Vending Service

Excellence in Customer Service is the Secret to Our Success

Our organization’s ability to deliver superior customer service is one of the most important parts of our business. In fact, this is the case for many businesses in Los Angeles. It can mean the difference between growing your business or being stagnant. As a matter of fact, we take it so seriously that we’ve given our clients our Vice President’s phone number.  As a result, they can call him directly with questions or concerns.

Benefits of High-Quality Customer Service to Los Angeles Businesses

We know that excellence in customer service can have a positive effect on the company’s bottom line. That’s why companies like Zappos, Apple, and Disney have a customer-first approach.  They know that a positive customer experience has so many benefits.

  1. Enhance customer retention and loyalty
  2. Increase sales
  3. Improve your brand image
  4. Gain referrals
  5. Make price less of a factor

A Customer-First Approach Throughout the Organization

Los Angeles Customer Service | Customer Service | Refreshment Solutions | Vending Service

In the refreshments industry, excellence in customer service can lead to repeat business, referrals, upgrade of services, and more.  That is why we are focused on delivering quality customer service with every interaction and at every level of the organization. As a family business, every member of our team is trained to provide great service. Whether you are speaking to our front desk receptionist or the president of the company, you can expect to receive the same level of care.

Deliver Excellence in Customer Service 

We pride ourselves on working closely with our Los Angeles area customers to make sure they are satisfied. We want you to have a great experience regardless if you’re upgrading your vending machines, or interested in our micro-market, office coffee, office pantry, or hotel pantry services. Our goal is to make sure that every customer walks away feeling positive after talking with our team members.

We provide top-notch service regardless of the size of the client’s business or the services they’ve purchased. After all, good customer interaction can lead to a referral. In conclusion,  it can boost the company’s bottom line when customer service is done correctly.

For more information about adding office coffee, micro-market, pantry, or vending services to your Los Angeles break room, contact Premier VendGroup at 562-928-1301 or service@premiervendgroup.com. We look forward to working with you!

Los Angeles Hotel Pantry Service | Hotel Pantry Service | Hotel Market | Refreshment Solutions

A Hotel Pantry Service Designed to Make Your Job Easier

As a hotel manager, you have a lot of responsibilities. You oversee the functions of your Los Angeles hotel, maintain operations, and manage the hotel budget and revenue to increase profitability. Moreover, one of your most important responsibilities is to ensure guest satisfaction. The bottom line is you’ve got a lot to do.  However, we can help you with at least one important function — the hotel market. With our Los Angeles hotel pantry service, you’ll always have a fully stocked hotel market.   

The Hotel Market

The hotel market is a small yet important part of the hotel. When guests are in urgent need of something (i.e. toothbrush, toothpaste, a snack, water, etc), they often visit the hotel market. After all, it’s much easier than leaving the hotel to search for a nearby convenience store.  The guest’s visit to your Los Angeles hotel market becomes an important part of their overall experience.  Thus, when it comes to the hotel market, the manager’s objective is to stock the items that guests want and keep just the right amount of those items in stock to meet demand all without over-ordering.

Premier VendGroup’s Los Angeles Hotel Pantry Service 

Premier VendGroup is a full-service refreshment solutions provider with vending, micro-market, office pantry, and office coffee services. We are also one of the few providers that work with Los Angeles hotels to stock their hotel markets.  With our hotel pantry service, there are no minimums and you don’t need to order in bulk. Order the products you need and we will ship them to you the next business day. We know that your hotel doesn’t have the space to store products. By using us, you won’t need to find storage space.  You can place your entire order through nvdistribution.com, our easy-to-use online ordering system. As your one-stop-shop, we supply you with the products you need so you don’t have to deal with multiple ordering systems or vendors.

Above and Beyond Hotel Pantry Service

Los Angeles Hotel Pantry Service | Hotel Pantry Service | Hotel Market | Refreshment Solutions

We are a customer-centric company and always go above and beyond to serve our clients. For instance, we had a hotel manager place an urgent order that he needed on the same business day. We came through for him. He thanked us, and let us know that we had “saved his job” by stocking the hotel’s market on the same day. We are always willing to push ourselves to meet our clients’ challenges. For example, we don’t provide souvenirs as part of our hotel pantry service. However, we have had several clients specifically ask for those. We were able to fulfill their requests leading to satisfied hotel managers. In addition, we can also stock the hotel pool with accessories such as goggles, floats, noodles, inflatable rings, and more. Our service ensures the hotel pool is guest-ready throughout the year.

Satisfy Guests with a 5-Star Hotel Market Experience 

Today, we serve over 50 hotels throughout Los Angeles. We have the expertise to take on this important responsibility so you can focus on what you do best run the hotel. Let Premier VendGroup help you impress your guests with a well-stocked hotel market and keep those five-star reviews coming.

For more information about adding office coffee, micro-market, pantry, or vending services to your Los Angeles break room, contact Premier VendGroup at 562-928-1301 or service@premiervendgroup.com. We look forward to working with you!