Los Angeles Customer Service | Customer Service | Refreshment Solutions | Vending Service

Excellence in Customer Service is the Secret to Our Success

Our organization’s ability to deliver superior customer service is one of the most important parts of our business. In fact, this is the case for many businesses in Los Angeles. It can mean the difference between growing your business or being stagnant. As a matter of fact, we take it so seriously that we’ve given our clients our Vice President’s phone number.  As a result, they can call him directly with questions or concerns.

Benefits of High-Quality Customer Service to Los Angeles Businesses

We know that excellence in customer service can have a positive effect on the company’s bottom line. That’s why companies like Zappos, Apple, and Disney have a customer-first approach.  They know that a positive customer experience has so many benefits.

  1. Enhance customer retention and loyalty
  2. Increase sales
  3. Improve your brand image
  4. Gain referrals
  5. Make price less of a factor

A Customer-First Approach Throughout the Organization

Los Angeles Customer Service | Customer Service | Refreshment Solutions | Vending Service

In the refreshments industry, excellence in customer service can lead to repeat business, referrals, upgrade of services, and more.  That is why we are focused on delivering quality customer service with every interaction and at every level of the organization. As a family business, every member of our team is trained to provide great service. Whether you are speaking to our front desk receptionist or the president of the company, you can expect to receive the same level of care.

Deliver Excellence in Customer Service 

We pride ourselves on working closely with our Los Angeles area customers to make sure they are satisfied. We want you to have a great experience regardless if you’re upgrading your vending machines, or interested in our micro-market, office coffee, office pantry, or hotel pantry services. Our goal is to make sure that every customer walks away feeling positive after talking with our team members.

We provide top-notch service regardless of the size of the client’s business or the services they’ve purchased. After all, good customer interaction can lead to a referral. In conclusion,  it can boost the company’s bottom line when customer service is done correctly.

For more information about adding office coffee, micro-market, pantry, or vending services to your Los Angeles break room, contact Premier VendGroup at 562-928-1301 or service@premiervendgroup.com. We look forward to working with you!

Los Angeles Hotel Pantry Service | Hotel Pantry Service | Hotel Market | Refreshment Solutions

A Hotel Pantry Service Designed to Make Your Job Easier

As a hotel manager, you have a lot of responsibilities. You oversee the functions of your Los Angeles hotel, maintain operations, and manage the hotel budget and revenue to increase profitability. Moreover, one of your most important responsibilities is to ensure guest satisfaction. The bottom line is you’ve got a lot to do.  However, we can help you with at least one important function — the hotel market. With our Los Angeles hotel pantry service, you’ll always have a fully stocked hotel market.   

The Hotel Market

The hotel market is a small yet important part of the hotel. When guests are in urgent need of something (i.e. toothbrush, toothpaste, a snack, water, etc), they often visit the hotel market. After all, it’s much easier than leaving the hotel to search for a nearby convenience store.  The guest’s visit to your Los Angeles hotel market becomes an important part of their overall experience.  Thus, when it comes to the hotel market, the manager’s objective is to stock the items that guests want and keep just the right amount of those items in stock to meet demand all without over-ordering.

Premier VendGroup’s Los Angeles Hotel Pantry Service 

Premier VendGroup is a full-service refreshment solutions provider with vending, micro-market, office pantry, and office coffee services. We are also one of the few providers that work with Los Angeles hotels to stock their hotel markets.  With our hotel pantry service, there are no minimums and you don’t need to order in bulk. Order the products you need and we will ship them to you the next business day. We know that your hotel doesn’t have the space to store products. By using us, you won’t need to find storage space.  You can place your entire order through nvdistribution.com, our easy-to-use online ordering system. As your one-stop-shop, we supply you with the products you need so you don’t have to deal with multiple ordering systems or vendors.

Above and Beyond Hotel Pantry Service

Los Angeles Hotel Pantry Service | Hotel Pantry Service | Hotel Market | Refreshment Solutions

We are a customer-centric company and always go above and beyond to serve our clients. For instance, we had a hotel manager place an urgent order that he needed on the same business day. We came through for him. He thanked us, and let us know that we had “saved his job” by stocking the hotel’s market on the same day. We are always willing to push ourselves to meet our clients’ challenges. For example, we don’t provide souvenirs as part of our hotel pantry service. However, we have had several clients specifically ask for those. We were able to fulfill their requests leading to satisfied hotel managers. In addition, we can also stock the hotel pool with accessories such as goggles, floats, noodles, inflatable rings, and more. Our service ensures the hotel pool is guest-ready throughout the year.

Satisfy Guests with a 5-Star Hotel Market Experience 

Today, we serve over 50 hotels throughout Los Angeles. We have the expertise to take on this important responsibility so you can focus on what you do best run the hotel. Let Premier VendGroup help you impress your guests with a well-stocked hotel market and keep those five-star reviews coming.

For more information about adding office coffee, micro-market, pantry, or vending services to your Los Angeles break room, contact Premier VendGroup at 562-928-1301 or service@premiervendgroup.com. We look forward to working with you!

Office Pantry Service, Los Angeles office pantry service, break room, refreshment solutions

Impress Employees with a Los Angeles Office Pantry Service

What is a Los Angeles Office Pantry Service? 

Ask most employees and they will tell you that one of the best things about being in the office is access to free food. For example, we all know those employees who love to discover that one of the company departments has leftover food or snacks. However, imagine if your employees didn’t have to look for leftovers in the office. In other words, what if they had access to free snacks and drinks anytime they wanted through our Los Angeles office pantry service? It’s a simple concept where the business pays for the refreshments and offers them to its employees for free. Moreover,  it’s the best solution to turn your break room into a corporate kitchen worthy of admiration.

Customize Your Design  

Office pantry service gives employees grab-and-go options so they stay refreshed throughout the day. The entire process is streamlined on our end. First, we design the office pantry to your break room space, budget, and customize it to your brand. Second, we set up the racks, shelves, and dispensers. Finally, we stock the pantry with your favorite products including healthy food options to support your health and wellness goals. Eating the same snacks can get boring. Therefore, we can rotate the products to feature a new snack per month or quarter to keep employees engaged.

A High Level of Customer Service

Using the latest technology, we constantly monitor your Los Angeles office pantry products and equipment. Above all, you will never be out of stock of your favorite snacks and drinks.  In short, we work hard to make the entire process a stress-free experience for you. As a full-service refreshment solutions provider, we recommend combining office pantry service with office coffee service. The two services complement each other to take your office refreshments to a new level.

Office Pantry Service is a Tasty Benefit to Everyone

Office Pantry Service, Los Angeles office pantry service, break room, refreshment solutions

Your employees will benefit tremendously from our Los Angeles Office Pantry service.

  • Boost office morale
  • Employees feel supported by the company to reach their health and wellness goals
  • Fosters community and provides a gathering place to refresh, re-energize, and create meaningful relationships
  • Convenient access to refreshments in the office break room

And, as the employer, you can expect to benefit as well.

  • Boost productivity because employees stay in the office for refreshments
  • Increase retention and recruit top talent with this unique perk
  • No work on your part for set up
  • Build a better corporate culture for your company

Office Pantry is a Powerful Tool 

To sum up, there’s a reason why the top tech companies like Google, Apple, and Facebook provide free refreshments to their employees throughout the day. It is a powerful motivator. When employees feel like the company cares about them, they tend to work harder.  Employees love to gather around food to share ideas, which sparks innovation in the office. Think about how your office could benefit from a Los Angeles Office Pantry Service.

For more information about adding an office coffee, micro-market, pantry, or vending services to your Los Angeles break room, contact Premier VendGroup at 562-928-1301 or service@premiervendgroup.com. We look forward to working with you!

 

Micro-Market, Los Angeles micro-market, break room, refreshment solutions

How we installed a Los Angeles micro-market upstairs

Recently, we took on the challenge to install a micro-market in our client’s upstairs break room. This was unique because most Los Angeles micro-markets are installed on the ground level. Our team had some concerns.  The biggest concern was that we would have to haul large equipment up and down a flight of stairs. While we hadn’t done this before, we rose to the challenge. After all, we’re in the business of providing full-service refreshment solutions to Southern California businesses.

Here’s a sneak peek into what it took to install this type of micro-market.

Planning the Los Angeles Micro-Market Install

Our team carefully planned each part of the job to avoid any surprises or unknowns. We identified the following factors for the installation.

  • Number of days it would take to complete the job
  • A plan to dismantle the outdated break room
  • Number of team members needed for the job
  • Equipment needed for the micro-market
  • Equipment needed to bring the micro-market upstairs
  • Products to fully stock the market
  • Safety of our team and the office employees

Most importantly, because we identified these factors before we started the job, we were able to plan a schedule and set the client’s expectations for the installation.

Installation Day

Micro-Market, Los Angeles micro-market, break room, refreshment solutions Our careful planning and preparation allowed us to complete the micro-market installation in two days. During the first day, our six team members carefully dismantled the old break room. Next, we brought in the new micro-market for installation. Our top concern during the installation was the safety of our team members and the office employees.  Therefore, the team stayed in constant communication with one another to ensure all team members had specific assignments. We also made sure that all team members were aware of their surroundings, especially since the equipment was being moved up and down the stairs. 

During the second day, we brought in all of the products. The office employees were delighted to see a wide variety of beverages, snacks, fresh foods, salads, breakfast items, and frozen foods in their new open-air marketplace.

Benefits of a Micro-Market to Los Angeles Employees

We are proud to have successfully completed this job for two reasons. Firstly, we gave the client a great alternative to traditional vending. Secondly, we met their demand for an upstairs install. Moreover, we know that our Los Angeles client’s employees will benefit from their new micro-market.

  • Employees will be able to access a variety of refreshing beverages, delicious meals, and tasty snacks in their break room, thereby increasing productivity.
  • Employees will have a gathering space to collaborate on projects, share ideas, and make connections.
  • Increased satisfaction and overall office morale
  • Support health and wellness goals for a healthy lifestyle

How Technology Plays a Role in the Los Angeles Micro-Market

Our client was especially pleased with the technology built into the micro-market, which means less work for them.

  • Open 24/7 to accommodate employees throughout the entire day.
  • Employees can use their mobile phones to make a purchase with the secure self-checkout kiosk.
  • Product inventory is remotely monitored so we can re-stock the micro-market automatically.
  • Micro-market is monitored by video so the office doesn’t need to designate anyone to watch the space.

This was an exciting request but we were up for the challenge.  After all, it’s clients like this that help us continue to grow and learn as a company.

For more information about adding an office coffee service,  micro-market, pantry service, or vending service to your Los Angeles break room, contact Premier VendGroup at 562-928-1301 or service@premiervendgroup.com. We look forward to working with you!